CHCA Selects ECRI Institute PSO for Data Collection and Analysis
April 17, 2011
Posted by chcablogadmin in : CHCA News
CHCA signed an agreement with ECRI Institute Patient Safety Organization to provide patient safety services to the Child Health Patient Safety Organization, Inc. ECRI Institute PSO will support the Child Health PSO with a patient safety data collection and reporting system and by analyzing adverse events and other information from participating children’s hospitals and health systems.
Kate Conrad
Helping children’s hospitals achieve their mission of providing the safest and highest quality of care to America’s children is our top priority. We selected ECRI Institute PSO because of their extensive in analyzing patient safety data and for their development of practical information to help providers improve the process of delivering care.
– Kate Conrad, Vice President, Child Health Patient Safety Organization, Inc.
ECRI Institute PSO uses a Web-based patient safety reporting system to capture patient safety data in a standardized manner compatible with the common data formats published by the Agency for Healthcare Research and Quality (AHRQ) and National Quality Forum (NQF) serious reportable events. ECRI Institute PSO supports numerous state-based PSO programs as well as hospitals, health systems, and other provider organizations nationwide.
For more information about Child Health PSO, contact Kate Conrad (kate.conrad@chca.com).
add a comment2010 CHCA Customer Satisfaction Survey Results Highest in 3 Years
January 9, 2011
Posted by chcablogadmin in : CHCA News
We are pleased to report that our CHCA Customer Satisfaction Survey results for 2010 depict the highest ratings in three years (CHCA Annual Cust Sat Survey 2010). In addition, there was substantial movement from “neutral” and “satisfied” categories to “very satisfied.” Here are some specific results:
- In 2010, 96% (349) of respondents indicated they are satisfied with the information they receive through CHCA and it is helpful to their work. There was a 7% increase from 2009 to 2010 in those who are “very satisfied.” (Results were 94% in 2009 and 2008.)
- Ninety-two percent (335) of all respondents are satisfied with the accessibility of information through CHCA in 2010. (Results were 89% in 2009; 90% in 2008.)
- In 2010, 90% (331) of respondents reported satisfaction with unique information provided by CHCA. This is an increase of 4% from 2009 with a gain of 8% responding “very satisfied.”
- Respondents indicate they are 93% (342) satisfied in 2010 with the value they receive from CHCA provided programs/services, up from 92% in 2009. There was also a gain of 9% in the “very satisfied” category.
Attached are the verbatim responses to the question, “What should your hospital CEO know about your CHCA experience?” If you would like a copy of the complete verbatim comments, please contact Nancy Vasto (nancy.vasto@chca.com).
add a commentHospitals Prevent 12,000 Adverse Drug Events, Save $14 Million
January 10, 2010
Posted by chcablogadmin in : CHCA News, Uncategorized
ADE Reduction by Hospital (click to enlarge)
Adverse drug events (ADEs) are the leading cause of harm to pediatric patients. In one year, 13 CHCA hospitals standardized medication ordering, decision support, medication administration and patient safety protocols to prevent 12,000 ADEs. Teams Akron and Nashville were top performers. A change package is available on chca.com to help your hospital achieve similar results.
Participants:
Akron
Boston
Columbus
Corpus Christi
Denver
Detroit
Houston
Los Angeles
Milwaukee
Nashville
New Orleans
Norfolk
St. Petersburg
Questions? Please contact Tina Logsdon, tina.logsdon@chca.com
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