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St. Louis Children’s Hospital: Low-Tech Solutions to Improve Labor Productivity
March 6, 2011

Posted by chcablogadmin in : Cost Reduction, Manpower & Workforce

Leaders at St. Louis Children’s Hospital have developed some innovative, simple and cost-effective ways to improve communication and alignment between their finance and clinical staff members regarding labor productivity. Through a blend of training, improvement techniques and user-friendly tracking tools, front line managers are better equipped to understand and flex staffing to meet budget demands. By building employee capabilities in this area, the hospital achieved cost savings of more than $3 million while simultaneously enhancing patient satisfaction and employee engagement. Learn about the executive strategies that made it all possible.

Lee Fetter

Several critical success factors were common across all of our labor productivity projects: (1) Establish stakeholder buy-in, (2) Acknowledge and work to remove workflow barriers from the staff perspective, and (3) Provide easy-to-use staffing decision tracking tools. — Lee Fetter, President and Senior Executive Officer, St. Louis Children’s Hospital

Editor’s Note: You will receive a hard copy of this publication and supplemental materials. If you are interested in receiving additional copies for your leadership team or participating in a facilitated conference call with the St. Louis team, please contact Jacqueline Kueser (jacqueline.kueser@chca.com).

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